Privacy Policy

C&M Foods ("we", "us", or "our") operates the C&M Foods mobile application and website (collectively referred to as the "Platform"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform to browse, purchase, or manage orders for food, beverages, frozen goods, cleaning products, and other items. By using our Platform, you agree to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience and to fulfil your orders. The types of information we collect include:

1.1 Information You Provide Directly

• Account Information: When you register for an account to add items to your cart or place an order, we collect your name, email address, password, and, where applicable, your delivery address.
• Order Information: When you place an order, we collect details such as the products selected, delivery address, payment information (processed via secure third-party payment providers), and any additional notes you provide.
• Contact Information: If you contact us for support or inquiries, we may collect your name, email address, phone number, and any other information you provide.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Platform, such as pages visited, products viewed, time spent on the Platform, and your IP address.
• Device Information: We collect details about the device you use to access our Platform, including device type, operating system, browser type, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage your cookie preferences through your browser settings.

1.3 Information from Third Parties

• We may receive information from third-party service providers, such as payment processors or analytics providers, to facilitate order processing and improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Provide and Improve Our Services

• To create and manage your account.
• To process and fulfil your orders, including delivery and payment processing.
• To display your order history and details on your dashboard.
• To personalise your shopping experience, such as recommending products based on your browsing or purchase history.

2.2 To Communicate with You

• To send order confirmations, delivery updates, and other transactional communications.
• To respond to your inquiries or provide customer support.
• To send promotional offers, newsletters, or marketing communications (where you have consented to receive them).

2.3 To Enhance and Secure the Platform

• To analyse usage trends and improve the Platform’s functionality.
• To detect and prevent fraud, abuse, or security threats.
• To comply with legal obligations and protect our legal rights.

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

3.1 Performance of a Contract: To fulfil your orders and provide access to the Platform’s features (e.g., account creation, order processing).

3.2 Consent: For optional activities, such as receiving marketing communications or personalised recommendations.

3.3 Legitimate Interests: For improving our services, analysing usage, and ensuring the security of the Platform.

3.4 Legal Obligations: To comply with applicable laws, regulations, or legal processes.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

4.1 Service Providers: Third-party providers who assist with payment processing, delivery services, analytics, or customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Authorities: If required by law, regulation, or legal process, we may disclose your information to authorities or third parties to protect our rights, safety, or property, or that of our users.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to the same protections outlined in this policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• To maintain your account and order history.
• To comply with legal or regulatory requirements.
• To resolve disputes or enforce our agreements.

When your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws:

6.1 Access: You can request access to the personal information we hold about you.

6.2 Correction: You can request that we correct inaccurate or incomplete information.

6.3 Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).

6.4 Restriction: You can request that we restrict the processing of your personal information in certain circumstances.

6.5 Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

6.6 Objection: You can object to the processing of your personal information for certain purposes, such as marketing.

6.7 Withdraw Consent: If we rely on your consent to process your data, you may withdraw it at any time (though this will not affect processing already completed). To exercise these rights, please contact us at info@tikabasa.com.tr. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyse usage. You can control cookies through your browser settings or opt out of non-essential cookies via our cookie consent tool (if applicable). Essential cookies are required for the Platform to function and cannot be disabled.

8. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

9. International Data Transfers

If you are located outside United Kingdom, your personal information may be transferred to and processed in countries with different data protection laws. We ensure that such transfers comply with applicable laws and that appropriate safeguards are in place (e.g., standard contractual clauses).

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Platform or through other communication channels. The “Last Updated” date at the top of this policy indicates when it was last revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@tikabasa.com.tr

Address: Büyükdere Caddesi Meydan Sokak Beybi Giz Plaza No: 1 K:15, 34485 Istanbul/Türkiye

Alternatively, you can submit inquiries via the contact form on our Platform.

14. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country or region. However, we encourage you to contact us first so we can address your concerns.